The procedure to troubleshoot why the computer freezes or stops at a blue or black screen, or randomly restarts, varies depending on the operating system installed on the computer. Follow the appropriate link below to troubleshoot the issue.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
