Applicable Models

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • BDV-E370
  • BDV-E470
  • BDV-E570
  • BDV-E770W
  • BDV-E870
  • BDV-E970W
  • BDV-F500
  • BDV-F7
  • BDV-HZ970W
  • BDV-IZ1000W
  • BDV-T57
  • HBD-E370
  • HBD-E470
  • HBD-E570
  • HBD-E770W
  • HBD-E870
  • HBD-F500
  • HBD-F7
  • HBD-HZ970W
  • HBD-IZ1000W
  • HBD-T57

About this download

Benefits and improvements

This utility upgrades the Blu-ray Disc™ Home Theatre firmware to version M04.R.789 and provides the following benefits:

Improvements over firmware version M04.R.788:

  • Improves BRAVIA® Internet Video connectivity
  • Also includes benefits provided by previous updates

System Requirements

Operating Systems

  • Windows Vista®
  • Windows Vista® 64-bit
  • Windows® 10
  • Windows® 10 64-bit
  • Windows® 7
  • Windows® 7 64-bit
  • Windows® 8
  • Windows® 8 64-bit
  • Windows® 8.1
  • Windows® 8.1 64-bit

Before You Start


Check the Current Firmware Version

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theatre System is connected.
  2. Power on the Blu-ray Disc/DVD Home Theatre System.
  3. Press the FUNCTION button repeatedly until BD/DVD function appears in the front panel display.
  4. If the system starts to play a disc, press the STOP button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  5. Use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
  6. Use the arrow keys to select System Information, and then press the ENTER button.
  7. The firmware version currently installed on the Blu-ray Disc/DVD Home Theatre System will be listed on the television screen.
    Firmware Version
  8. If the last three digits of the version number are 789 or higher, it is not necessary to install this firmware upgrade.

    IMPORTANT: If the last three digits of the version number are lower than 463, and the first three digits are M03, it will be necessary to perform the upgrade procedure twice.

Download & Install

Table of Contents

How To Get the Firmware Upgrade

There are two ways to upgrade the Blu-ray Disc/DVD Home Theatre System firmware:

If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).

Network Upgrade Instructions

The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.

Disc Upgrade Instructions

There are two different disc upgrade versions depending on the version currently installed on your Blu-ray Disc/DVD Home Theatre System. Please follow the instructions below to obtain the correct version for your player.
Note: If you use the incorrect version, you will not be able to install the upgrade.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theatre System is connected.
  2. Power on the Blu-ray Disc/DVD Home Theatre System.
  3. Press the FUNCTION button repeatedly until BD/DVD function appears in the front panel display.
  4. If the system starts to play a disc, press the STOP button and wait until the xross media bar™ menu is displayed on the television before proceeding.
  5. Use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
  6. The firmware version currently installed on the Blu-ray Disc/DVD Home Theatre will be listed on the television screen.

Questions & Answers

Benefits Provided by Previous Updates

Benefits provided by previous upgrades and included in version M04.R.789:

  • Improves BD-ROM playability
  • Resolves an uncommon issue where the xross media bar™ language may switch to English after the Blu-ray Disc/DVD Home Theatre System starts up.
  • Improves connectivity with the iPod touch® mobile digital device
  • Adds support for the Party Streaming™ feature
  • Adds support for the Renderer feature
  • Improves compatibility to enhance interactivity with some BD-ROMs
  • Adds support for 3D content
  • Adds support for DLNA content
  • Improves router connectivity
  • Resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 Mbps or more) and watching video that is provided in HD.
  • Enhanced Gracenote Entertainment database browser features:
    Note:Adds new features such Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
  • Enhanced photo slideshow:
    Note:Adds new visual effects and music to add to your photos when they are displayed on a TV.
  • Improves stability of the Auto Calibration function
  • Improves BRAVIA® Sync compatibility
  • Improves operational stability of the firmware update process