Article ID : 00158622 / Last Modified : 10/14/2021

Getting started with an α (Alpha) camera

    Frequently Asked Questions

    Have a question or a problem? We may already have an answer.

    Compatibility & Accessories

    1. Lens and Accessory Compatibility Information
    2. Imaging Edge Mobile (PlayMemories Mobile successor) Function Compatibility
    3. Wireless Flash Guide

    General Information

    1. What is the difference between an A-mount and an E-mount?
    2. What is the electronic front curtain shutter function?
    3. What is NFC?

    Settings & Adjustments

    1. How to clean the lens and image sensor
    2. How should interchangeable lens cameras be stored?
    3. How to reset or initialize a camera back to original factory settings.

    Imaging Edge / PlayMemories Support

    1. Imaging Edge Desktop
    2. PlayMemories Home
    3. PlayMemories Online
    4. Imaging Edge Mobile
    5. PlayMemories Camera Apps

    Errors & Troubleshooting

    1. The entire picture looks blurry.
    2. The camera does not recognize the lens and an error message is displayed.
    3. The SteadyShot indicator blinks and an ERROR icon that looks like a hand appears.
    4. An Image Database File Error occurs.
    5. The camera does not focus using the auto focus (AF) setting.
    6. The battery does not charge.
    7. Error: REINSERT THE MEMORY CARD is displayed on the LCD screen.

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    Note: Not all camera models are sold in all countries.