Article ID : 00008308 / Last Modified : 07/10/2023Print

The camera doesn't focus using the autofocus (AF) setting

    Autofocus issues that result in blurry, unclear pictures can be caused by settings selection, distance from the subject, and environmental issues among other factors. The information below will provide you with various recommendations to troubleshoot and resolve issues with auto-focusing.

    Note: Refer to the operating instructions of the product if model-specific information is needed to complete any of the steps in this solution. Manuals are posted on your model support page.

    1. Make sure the subject is within the minimum focusing distance.

      • The minimum focusing distance from the subject in which you can take a picture is determined by the lens you are using. Shoot at the focus distance or further away from the subject to avoid out-of-focus images.
      • The minimum focusing distance is written on the front or side of the lens.
        Example: For SEL35F18F (FE 35MM F1.8), the minimum focusing distance is noted as "0.22m/0.73ft" in meters (m) and feet (ft).

    2. In some cases, the subject or the environment where the pictures will be taken may affect focusing:

      • Subjects with no contrast such as the blue sky or white walls.
      • Multiple subjects with different distances within the focus area.
      • Bright or backlit subjects.
      • Shiny subjects such as water surfaces.
      • Fast-moving subjects.
      • Try these tips to help focus on a subject in a difficult environment:

    3. For ILCA-77M2, SLT-A77V, SLT-A99V, or DSLR-A900 models

    The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Send the camera body along with the lens used in performing the troubleshooting steps and sample pictures showing the issue.  Go to Product Repair.