Article ID : 00092841 / Last Modified : 02/02/2024Print

The camera doesn't recognize the lens or accessory and an error messages displays

    Your camera may display error messages when there are problems with the lens or how it is attached. Some of these issues are resolved through some troubleshooting steps if the lens is not damaged.


    Follow the steps if your camera doesn't recognize the lens, or lens features, or displays the error messages on the screen of your camera.

    Note: Refer to your camera or lens operation manual for additional details on the steps in this article. Manuals are posted on your model support page.

    1. Check the compatibility of the lens

    2. Check the Connection

    3. Check the Release w/o Lens option for non-Sony lenses and accessories 


    • If the issue isn't resolved and you're using a lens from another manufacturer, then the lens or lens adapter is most likely not compatible.
    • The functionality of third-party lenses is not guaranteed.
    • Even though a third-party lens may not be able to communicate with the camera for Auto Focus (AF) and Auto Exposure (AE), you should be able to take pictures on your camera with the following settings:
      • Set your camera to Manual (M).
      • Manually set the shutter speed, aperture, ISO, and focus.