Article ID : 00246463 / Last Modified : 06/19/2020

Replacement Program for Some SD Memory Cards

    Originally Posted: 06/11/2020

    Thank you for your interest in Sony products.

    Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
    * The camera compatible with video speed class V60/V90 etc. as recommended recording media.

    We are offering free replacements for affected SD memory cards from June 11, 2020, through Mar. 31, 2022, subject to the limited warranty that accompanied the SD memory card. Please see below to determine if you have an affected SD memory card and call us, from the United States or Canada, at 1-833-808-5045 to arrange for your card replacement.

    IMPORTANT PLEASE NOTE AND FOLLOW THESE INSTRUCTIONS:

    • Back up the data that you may have on the affected SD memory card to another device and before you return the affected SD memory card to Sony;
    • Delete and clear all SD memory card data before you return the affected SD memory card to Sony;
    • You acknowledge and agree that Sony will not be responsible for any data remaining on the SD memory card returned to Sony;
    • You acknowledge and agree that Sony cannot transfer data from your affected SD memory card to the replacement card.

    We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.

    As a result of the ongoing COVID-19 situation, some of our services may be impacted. We will try to minimize this, but delays may occur. We seek your kind understanding during this challenging period.

    Applicable SD Memory Cards

    Applicable SD Cards

    SF-M Series

    • SF-M64
    • SF-M128
    • SF-M256

    Applicable cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card frontside.

    SF-M Series TOUGH Specification

    • SF-M64T
    • SF-M128T
    • SF-M256T

    SF-G Series

    • SF-G32T
    • SF-G64T
    • SF-G128T

    How to check if your Memory Card is Affected

    SF-M Series

    Applicable cards can be identified by the presence of V60, R:277MB/s, and W:150MB/s on the card frontside. To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.

    Affected SF-M Series Cards

    SF-M Series TOUGH Specification

    To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.

    Affected SF-M Series TOUGH Specification Cards

    SF-G Series TOUGH Specification

    To check whether your card is affected, look for a star mark and an alphanumeric on the lower corner on the back of the card.

    If your card has NO star mark and has an alphanumeric beginning with TV, your card is affected by this issue. (If your card has an alphanumeric beginning with TR, your card is not affected by this issue.)

    Affected SF-G Series TOUGH Specification Cards