Article ID : 00014186 / Last Modified : 05/30/2019

The phone connects as a Bluetooth audio device only instead of Handsfree and Bluetooth Audio device.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the mobile or cellular phone is recognized as a Bluetooth® audio device only and not as a hands free device, try to disconnect other devices (such as a headset) that are connected to the phone.