The REON POCKET won't connect to my smartphone. What should I do?

Check and follow these steps to troubleshoot the issue first:

1. Verify the version and model of your smartphone. The REON POCKET app is compatible with iOS 16 or later and Android 9.0 or later.
2. Make sure that your smartphone's Bluetooth function is turned on.
   
   Note: If you're using Android, open Settings, select the REON POCKET app, and ensure that Location Services are activated. Location services must be enabled due to OS requirements for Bluetooth connections.
3. After turning the power on, press and hold the [SMART] button on the device for two seconds.
4. With the device and smartphone close to each other, start the REON POCKET app and try to connect.

If the problem persists after performing steps 2 through 4 above, try the following procedures:

1. Uninstall the REON POCKET app and install the latest version of the app from the app store again.
2. Turn off your smartphone's Bluetooth function and then turn it on again.
3. After turning the power on, press and hold the [SMART] button on the device for 5 seconds, and then connect.
   
   Note: LED blinks blue repeatedly at 0.5 second intervals.
4. Open the app and try to connect.

If you completed all the steps and the issue is not resolved, please  Contact the Product Support team  for further support.