Article ID : 00026306 / Last Modified : 07/23/2019

How to obtain replacement parts, accessories or software for a Sony product purchased internationally.

Applicable Products and Categories of This Article

Parts and accessories, including recovery CDs/DVDs for some VAIO computers, are available from the Sony National Parts Center in the country where the product was purchased.


  • Sony Electronics is no longer permitted to sell system recovery media for VAIO PCs that shipped with operating systems released prior to Windows 7. If you have not created a set of Recovery Media, or if the Recovery Media has been lost or misplaced, please contact Best Buy for VAIO PC repair and recovery options at 1-800-433-5778.

  • Additional support information, including links to international Sony support sites, is available at the Sony Global Web site.


  • Pricing and shipping information can be obtained online. Go to Parts and Accessories.  
  • Sony recommends searching the eSupport Knowledge Base for complete troubleshooting steps before performing a system recovery.

United States: Sony Parts sales are now being directly managed by our partner Encompass Supply Chain Solutions Inc.

In Canada:

In Latin America:

  • Internet: Go to Parts and Accessories.  
  • Phone: Refer to the table below for the telephone number of the parts center in the country where you purchased your Sony product.


    Country Code


    Toll Free

    Argentina +54 (011) 6770-7669
    Bolivia +591 800-100228
    Brazil +55 (11) 3677-1080
    Chile +56 (02) 754-6333 800-261800
    Colombia +57 800-550-7000
    Costa Rica +506 800-507-1007
    Ecuador +593 800-007669
    El Salvador +503 800-6148
    Guatemala +502 800-2990001
    Mexico +52 (55) 5002-9819 800 759-7669
    Panama +507 800-7669 or 800-2050
    Peru +51 (1) 511-6100 801-1-7000
    Puerto Rico +1 800-601-7669
    Venezuela +58 800-1-766900

All other countries:

Visit the Sony Global Web site for information about obtaining support and replacement parts in other countries.