Sony SupportSound Bars and Surround Speakers

HT-IS100

BRAVIA® Theater System / Included components may vary by country or region of purchase: RM-AAU037, SA-WIS100, RM-AAU035, SS-IS15, RM-AAU036

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Soundbar troubleshooting guideClick on the topic to view the Troubleshooting: Hint: Want to know how to connect your Soundbar to your TV? Refer to the BRAVIA™ Connectivity Guide. No Power, Cannot Operate or Freeze No Sound (Bar Speaker or Subwoofer)
End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
What is S-AIR™ wireless technology?The Sony® Audio Interactive Radio Frequency (S-AIR) is a wireless digital audio transmission signal that plays surround sound using a radio frequency that can be placed anywhere that is convenient within the maximum
How to pair the S-AIR Wireless devices.IMPORTANT: If you are using a wireless network router, make sure to turn if off before attempting to pair the S-AIR® wireless devices. If you experience any difficulty with pairing, verify that the cards are firmly
S-AIR® wireless systems and accessories compatibility chartModel Number Supplied S-Air Accessories Optional S-Air Accessories Additional Comments AIR-SA10 Wireless Receiver/Speaker System for remote rooms EZW-RT10 Transceiver N/A N/A AIR-SA15R Wireless Receiver/Speaker
What is the function of the S-AIR ID on the S-AIR™ wireless system?The S-AIR ID is an identifier that needs to be programmed to avoid a connection error between the speakers and the connected S-AIR Home Theater (HT) system. In order for two or more units to communicate together
How to troubleshoot when the pairing for the S-AIR wireless system fails.When the S-AIR® sound transmission is not established, the indicator of the S-AIR sub unit does one of the following: Turns off. Flashes. Turns red. Follow these steps to resolve this issue. IMPORTANT: If model-specific
Is it necessary to pair with each connection?Mutual registration is required when you connect two Bluetooth® devices for the first time. This is called pairing. The devices should recognize each other on subsequent connections. You'll need to repeat the pairing
What does the flashing red or green indicators mean on the S-AIR® wireless system?The POWER / ONLINE indicator reflects the status of the sound transmission between the main unit and the sub unit (surround amplifier or audio receiver). The following table reflects the POWER / ONLINE indicator
Will I experience any interference between my Wi-Fi network and the S-AIR wireless system?There may be interference when using a 2.4 GHz Wi-Fi® network and the S-AIR™ system at the same time. Wi-Fi technology uses a narrow 2.4 GHz radio frequency (RF) range to provide wireless service. The S-AIR system

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HT-IS100

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