Article ID : 00248032 / Last Modified : 03/28/2023Print

Sound from the Soundbar subwoofer is too low

    Follow these steps to troubleshoot the issue:

    Note: The subwoofer is a speaker for playing bass sounds. Sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast.

    1. On the remote control, press the + (Plus) button of the SW (subwoofer volume) to turn up the subwoofer volume.
      Note: The button name (subwoofer volume, BASS, etc.) varies depending on the model.
    2. If Night mode is set to ON, set it to OFF.
      Note: For details regarding Night mode, refer to the product manuals .
    3. Check the following:
      • HT-S2000: Using the Sony | Home Entertainment Connect app, select SettingsSound SettingsSpeaker position and volume level settingsVolume level, then adjust the Subwoofer volume level.
      • HT-A7000/A5000 and A3000 only: Make sure the Sound Field Optimization is complete. To start the optimization, select HomeSetupAdvanced SettingsSpeaker SettingsSound Field Optimization, and then follow the on-screen instructions.
        Note: For details, refer to the Help Guide.
      • Other models: Go to step 4.
    4. Play the test tone or built-in demo music to verify if any sound is coming out of the subwoofer. Select your model for details.
      HT-A7000/A5000/A3000 HT-A9/X9000F/Z9F HT-S40R HT-S400 Other models