When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If this issue occurs while using a Bluetooth® device or the Speaker Add and Wireless Party Chain functions, perform the following troubleshooting steps and check if it is resolved after completing each one:

• Move the device away from radios, TV, tuners, microwave ovens, etc., and areas where the wireless LAN access points were set up.
• Move the connected Bluetooth device close to the wireless speaker.
  
  Note: Walls, metal racks, or other objects may interfere with connecting your wireless speaker and the source device.
• Issues may occur if you're operating applications or accessing the settings on your mobile device. Stop the Bluetooth playback if you're performing these operations.
• Restart your mobile device, then reconnect to your wireless speaker through Bluetooth.
  
  Note: If you connect the speaker to a computer for phone call use, skip this step and go to Check the connection status between the devices section.

if the issue still occurs, set the wireless playback quality to Priority on stable connection.

• SRS-XB20 / XB21 / XB22 / XB30 / XB31 / XB32 / XB40 / XB41

  1. Connect the wireless speaker to a wall outlet using the AC or USB AC adapter, then turn it off.
  2. Press and hold the (Power) -PAIRING button, then press and hold the volume + button until the (BLUETOOTH) indicator starts to flash. The wireless speaker will be on Priority on stable connection mode if the Bluetooth indicator blinks in white three times.

     

     • If the (BLUETOOTH) indicator flashes twice only, the wireless speaker is in Priority on sound quality mode. Repeat the step to set in on the appropriate mode.
     • You can also use the Music Center (Songpal) app to configure and confirm the playback quality codec. Make sure to select SBC for Priority on a stable connection.
     • It's also possible to configure the playback quality on your Walkman® player or Xperia™ device. Make sure to check the specifications and manual of your device. Manuals are posted on your model support page.

• SRS-XB23 / XB33 / XB43

  1. Connect the speaker to an AC outlet using a USB AC adaptor, then turn it off.
  2. Press and hold the volume + button, then press the Bluetooth button until the Bluetooth indicator flashes blue.
     • The Bluetooth indicator flashes blue three times if you set the speaker to Priority on stable connection mode.
     • If you set the speaker to Priority on sound quality mode, the (BLUETOOTH) indicator flashes blue twice.
     Note:

     • You can also use the Music Center (Songpal) app to configure and confirm the playback quality codec. Make sure to select SBC for Priority on stable connection.
     • It's also possible to configure the playback quality on your Walkman player or Xperia device. Make sure to check the specifications and manual of your device. Manuals are posted on your model support page.

• GTK-XB60 / XB90

  1. Press the (power) button to turn on the speaker. The power indicator lights up in green.
  2. Press the FUNCTION-PAIRING button repeatedly until the (BLUETOOTH) indicator lights up in blue.

     

  3. Press and hold the volume + then press the FUNCTION - PAIRING button. The speaker is on SBC or Priority on stable connection if the AUDIO IN indicator flashes once.

     

     • If the AUDIO IN indicator flashes three times, the speaker is in AUTO (Priority on sound quality) mode. Repeat step two to get the correct settings.
     • It's also possible to configure the playback quality on your Walkman® player or Xperia™ device. Make sure to check the specifications and manual of your device. Manuals are posted on your model support page.

• SRS-XB12

  1. Connect the wireless speaker to a wall outlet using a USB AC adapter.
  2. Turn on the speaker
  3. Press and hold the volume + and (power) -PAIRING buttons simultaneously for two seconds.
     • The speaker is on Priority on stable connection mode if the Bluetooth indicator flashes three times.
     • If the Bluetooth indicator flashes twice, it's in Priority on sound quality mode. Repeat the third step to get the correct settings.
     • It's also possible to configure the playback quality on your Walkman® player or Xperia™ device. Make sure to check the specifications and manual of your device. Manuals are posted on your model support page.

• Check the connection status between the devices

  • If the computer or smartphone is connected to a 2.4 GHz wireless LAN:
    • Use a 5 GHz band wireless LAN connection
    • Use a wired connection (For computer only)
    • Place the speaker and computer or smartphone closer to each other
  • If the computer or smartphone is connected to a 5 GHz wireless LAN:
    • Move to a place where the Wi-Fi signal strength is strong
    • Place the speaker and computer or smartphone closer to each other
  • If the computer is connected to a wired LAN:
    • Place the speaker and computer closer to each other
  • If the smartphone is connected to the line of the mobile phone operator:
    • Move the smartphone to a location where the mobile phone reception is good
    • Place the speaker and smartphone closer to each other