Article ID : 00159487 / Last Modified : 06/22/2020

Reset an Android TV

    There are three different ways to reset your Android TV™. Depending on the issue you are experiencing, you may only need to perform Option A (Power Reset). If this doesn't resolve the issue, perform Option B (Factory Data Reset). If the issue still occurs, then perform Option C (Forced Factory Reset).

    Option A: Power Reset

    1. Unplug the TV power cord from the wall outlet and wait one minute.
    2. Plug the power cord back in.

    Note: If the power cord is not accessible, then refer to these power reset options.

    Option B: Factory Data Reset

    WARNING! Performing a factory data reset will remove all customer settings in the TV including apps, channels, and wireless network settings.

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. The next steps will vary depending on your TV menu options:
      • Select Device PreferencesResetFactory data resetErase everythingYes.
      • Select Storage & resetFactory data resetErase everythingYes.

    Note: If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, use the Factory Data Reset location change after firmware update for 750H models article instead.

    Option C: Forced Factory Reset

    This procedure is generally used to resolve issues with app errors, the TV restarts by itself, or the TV doesn't respond to remote control commands.

    • WARNING! Performing this procedure will remove all customer settings in the TV including apps, channels, and wireless network settings.

    • Your TV must have Android™ 6.0 Marshmallow or higher operating system installed in order to perform this procedure.
    • This procedure may require two people.
    • Depending on which TV model you have, the location of the buttons will vary.

    Follow the steps provided below, or you can

    Note: The number of the buttons on the back, side, or on the front (below the LED light) of your TV determines which reset steps you need to follow.

    1. On the TV:
    2. Perform the Factory Data Reset (Option B) again. If the issue still occurs, Contact the Product Support team for further assistance.