Sony SupportXBR-77A1E

    Article ID : 00160595 / Last Modified : 10/15/2020Print

    How to perform the network test from the Netflix app on my Android TV

    This Netflix® app feature will test your internet connection for any problems connecting to Netflix servers.

    Note: Steps to navigate the menu system of your Android TV™ model may vary.

    1. Press the Netflix button on the supplied TV remote.

      Note: If your remote does not have a Netflix button, press the Home button and then select Netflix from your Apps menu.

    2. If prompted, under Who's watching Netflix, select any profile to open the Netflix content.
    3. Press the Left arrow on the remote to navigate to the menu section.
    4. Use the Down arrow to scroll down and select Settings.
    5. From the Settings menu, select Get Help.
    6. Scroll down and select Check your network.

    This test will provide results for connecting to the Netflix servers, your internet connection, and your connection speed.