REON: Frequently Asked Questions on Battery and Charging

The following shows an estimate for each temperature level. Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products, and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.

For RNP-P1

• COOL Level 1: Up to 34 hours
• COOL Level 2: Up to 27 hours
• COOL Level 3: Up to 18 hours
• COOL Level 4: Up to 10 hours
• COOL Level 5: Up to 5.5 hours
• WARM Level 1: Up to 10 hours
• WARM Level 2: Up to 8 hours
• WARM Level 3: Up to 6.5 hours
• WARM Level 4: Up to 5.5 hours

This depends on the capacity [mAh] of the external battery. The following shows an estimate for each temperature level.
(Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products, and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.)

For RNP-P1 (REON PRO)

[10,000 mAh]

• COOL Level 1: Up to 144 hours
• COOL Level 2: Up to 114 hours
• COOL Level 3: Up to 76 hours
• COOL Level 4: Up to 42 hours
• COOL Level 5: Up to 23 hours 
• WARM Level 1: Up to 42 hours
• WARM Level 2: Up to 34 hours
• WARM Level 3: Up to 27 hours
• WARM Level 4: Up to 23 hours

[20,000 mAh]

• COOL Level 1: Up to 255 hours
• COOL Level 2: Up to 203 hours
• COOL Level 3: Up to 135 hours
• COOL Level 4: Up to 75 hours
• COOL Level 5: Up to 41 hours
• WARM Level 1: Up to 75 hours
• WARM Level 2: Up to 60 hours
• WARM Level 3: Up to 49 hours
• WARM Level 4: Up to 41 hours

* When connected to a USB power supply, Level 5 automatically operates at a higher cooling level "Level 5+". After the mobile battery is consumed, the cooling level will return to Level 5 and will last for up to 4 hours using the built-in battery.

No. The battery is non-removeable, thus, should the battery need to be replaced, we recommend support from a Sony Authorized Service Provider.  Go to Product Repair. 

Use a commercially available USB AC adapter with overcurrent protection for safe operation, and also one capable of supplying an output current of 1A (1,000 mA) or more to have fast charging work.

Yes. However, in the following conditions, charging may not work.

• When a mobile battery cannot distinguish between low current charging and charging completion, it might stop charging partway through.
• Charging with a PC will depend on your PC model, software, or settings.

Use a commercially available USB AC adapter with overcurrent protection for safe operation, and also one capable of supplying an output current of 1A (1,000 mA) or more to have fast charging work.

Also, a mobile battery that supports low current mode to avoid the problem of stopping charging halfway.

Use one with an output of 1A or more with overcurrent protection and the included USB cable.

The device battery can also be drained depending on the selected temperature setting level and airflow. Leave the device to charge for a while and then try again.

Charge the battery for at least 30 minutes and then try again. To charge the battery fully, it takes the time below.

For RNP-P1 
About 200 minutes

The USB Type-C cable provided with the device will be ideal, and when using a commercially available USB cable, we recommend it to be an L-shape USB Type-C for wearing comfort.

The USB Type-C cable provided with the device will be ideal, and when using a commercially available USB cable, we recommend it to be an L-shape USB Type-C for wearing comfort.

The charging cable is not sold separately. A commercially available charging cable (USB Type-C) can be used.