Article ID : 00006742 / Last Modified : 07/17/2018

Repair Options for Devices with Physical or Cosmetic Damage

Applicable Products and Categories of This Article

Take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage.

Note: You can purchase replacement accessories. Go to Parts and Accessories.  

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.