Article ID : 00007892 / Last Modified : 05/08/2015

The remote control does not work.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

  1. Check to verify if the protective sheet attached to the remote control has been removed.
  2. Verify if the new set of CR2025 lithium battery has been installed correctly. Image002
  3. Check to confirm that the remote control is facing the remote sensor located in front of the digital photo frame.


The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.