Article ID : 00008740 / Last Modified : 09/09/2015

Unable to establish the S-AIR wireless connection (pairing) on the Blu-ray Disc system.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to troubleshoot why the wireless connection is not being established:

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, check the wireless connection after completing each step.

  1. On the wireless amplifier, set the S-AIR® Channel to A.

    NOTE: If the red S-AIR indicator light on the back of the unit is lit, change the S-AIR ID switch to a different channel. Then, set the switch back to A and the red light should go off.

  2. Verify that the surround selector on the back of the unit is set to surround, not surround back.
  3. Perform a full reset on the Blu-ray Disc® system.

    IMPORTANT: After you click on RESETTING under the SETUP menu, scroll down and select the ALL SETTINGS option.

  4. Turn off both systems.
  5. Pull out both S-AIR transceiver cards and then push them firmly back in place until you hear a click.
  6. Turn on both of the units.
  7. On the Blu-ray Disc system, proceed through the EASY SETUP menu: however, skip the auto-calibration.
  8. Start playback on the movie contents (not the previews) of a Blu-ray disc or other HD content.

    NOTES:

    • The units should now be paired and the green light on the surround amplifier lit solid.
    • If the green light is not solid and the units are not paired, continue with the next step.
  9. On the Blu-ray Disc system, unplug the HDMI® cable from the HDMI port and then wait several seconds to determine if the units will pair.

    NOTES:

    • If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony® Customer Support at (239) 768-7547 to speak with a customer service representative.
    • If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
  10. On the wireless amplifier, follow these steps to change the S-AIR Channel to B:
    1. On the main unit, access SYSTEM SETTINGS from within the SETUP menu and change the S-AIR ID switch to B.
    2. Set the S-AIR ID switch on the surround amplifier to B.
    3. The units should now be paired and the green light on the surround amplifier lit solid.
    4. If the green light is not solid and the units are not paired, continue with the next step.
  11. Again, unplug the HDMI cable from the HDMI port on the Blu-ray Disc system and then wait several seconds to determine if the units will pair.

    NOTES:

    • If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony Customer Support at (239) 768-7547 to speak with a customer service representative.
    • If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
  12. On the wireless amplifier, follow these steps to change the S-AIR Channel to C:
    1. On the main unit, access SYSTEM SETTINGS from within the SETUP menu and change the S-AIR ID switch to C.
    2. Set the S-AIR ID switch on the surround amplifier to C.
    3. The units should now be paired and the green light on the surround amplifier lit solid.
    4. If the green light is not solid and the units are not paired, continue with the next step.
  13. Once more, unplug the HDMI cable from the HDMI port and then wait several seconds to determine if the units will pair.

    NOTES:

    • If the units pair (the green light on the surround amplifier should be solid), the HDMI cable may be the issue. Replace the HDMI cable with a different brand and/or size HDMI cable and then check to verify the wireless connection is still working. If no cable is available, contact the Sony Customer Support at (239) 768-7547 to speak with a customer service representative.
    • If the pairing was not successful, reconnect the HDMI cable and continue with the next step.
  14. Follow these steps to complete the one-to-one pairing procedure:
    1. On the main unit, within the SETUP menu, access SYSTEM SETTINGS, then select S-AIR Pairing.
    2. On the back of the surround amplifier, press the black PAIRING button using a sharp-pointed instrument, such as a paper clip or pen tip.
    3. Once the pairing is established, both the red light on the back of the unit and the green light on the front of the unit will be solid.
    4. Both units should now be paired and sound should be heard from the rear speakers.

    NOTE: Certain HDMI cables may prevent pairing or may cause poor S-AIR reception when connected. If this happens, try connecting a couple of different brands and/or sizes of the HDMI cables to see which ones will work with your system setup.