Article ID : 00008778 / Last Modified : 06/08/2012

Unable to view closed caption information on the TV when using an HDMI connection.

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Closed caption (CC) information is not available from a cable set-top box, satellite receiver, DVD player, or Blu-ray Disc® (BD) player connected to the TV using an HDMI® cable. When using this type of connection, use the subtitle feature of the source device instead of the CC of the TV or connect the source device to the television using a component or composite video cable. CC is only supported when using an analog output that is 480i.

NOTE:  Using a component video connection will only work if the output setting is set to 480i.