A letter and number error code of C:32:xx indicates a temporary issue with the camera hardware. It can normally be resolved by turning the camera off and on again. Follow the steps below to perform a manual reset if the error is not resolved.
- Turn off the camera.
- Remove the battery pack.
- While the battery is out of the camera, press and hold the POWER button for 15 seconds.
- Release the POWER button.
- Reinsert the battery pack into the camera.
- Turn on the camera.
If the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.
NOTE: The xx in the error code represents any random numerical digits and does not affect the overall diagnosis of the issue.