Article ID : 00008856 / Last Modified : 08/15/2015

An error code beginning with C:32 is displayed in the LCD screen or viewfinder.

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A letter and number error code of C:32:xx indicates a temporary issue with the camera hardware. It can normally be resolved by turning the camera off and on again. Follow the steps below to perform a manual reset if the error is not resolved.

  1. Turn off the camera.
  2. Remove the battery pack.
  3. While the battery is out of the camera, press and hold the POWER button for 15 seconds.
  4. Release the POWER button.
  5. Reinsert the battery pack into the camera.
  6. Turn on the camera.

If the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


NOTE: The xx in the error code represents any random numerical digits and does not affect the overall diagnosis of the issue.