|Error: C:13:01||Error is displayed when the internal memory is used. This error occurs in the internal memory.||
|Error is displayed when a memory card is used. This error occurs in the memory card.||
|System error and C:32:01||C:13:01 may be displayed when you shoot large data images such as movies.||
|This error occurs if there is an issue with the Wi-Fi connectivity of the camera.||
|For errors starting with E:61, E:62, E:91, E:92||
When the errors shown below are displayed, follow the steps below.
Check the table below for other errors displayed on your camera.
|Error Code||Possible Causes|
|E: 61: 00||Issue of the focus driving part|
|E: 61: 10||Issue of the zoom driving part|
|E: 61: 30||Issue of the lens driving part|
|E: 62: 02||Issue of the image stabilization|
|E: 62: 10|
|E: 62: 11|
|E: 62: 12|
|E: 62: 20|
|E: 91: 01||Issue of the flash unit part|
|E: 91: xx||Issue of the flash unit part, battery recognition, etc.|
If the error is not resolved after following the troubleshooting steps for the corresponding error listed in the table, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.