Article ID : 00010480 / Last Modified : 05/25/2015

The SmartWi Connection Utility does not recognize that the physical wireless switch is turned on.

    If the function keys, such as the LCD brightness or volume control, does not work or the SmartWi™ Connection Utility does not detect that the physical wireless switch is turned on, install the following drivers and software in the specified order:

    NOTES:

    1. Video driver
    2. Audio driver
    3. Sony® Shared Library
    4. Sony Firmware Extension Parser driver
    5. Sony Notebook Utilities
    6. SmartWi Connection Utility

      NOTE: The SmartWi Connection Utility is not available for all models and is not required to resolve the issue of the function keys not working.