Article ID : 00010512 / Last Modified : 07/29/2013

Where can I get customer support, Installation Guides, product information, or firmware downloads for Sony Optiarc optical drives?

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Customer support, product documentation and information, and firmware downloads for Sony® Optiarc® optical drives is available directly from Sony Optiarc America Inc. at

IMPORTANT: Sony Optiarc is the manufacturer of an external USB optical drive made specifically for and branded as a VAIO drive. Support for the VAIO branded drive can be obtained by searching again using the VAIO drive model number VGPUDRW1.