Article ID : 00010658 / Last Modified : 07/19/2019

The Touch Screen feature stopped working

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow this procedure to troubleshoot why the Touch Screen feature has stopped working.

  1. Download and install the Original - NextWindow™ 1950 Touch Screen Driver. Downloads are posted on your model support page.
  2. After the driver installation is complete, restart the computer.
  3. Download and install NextWindow™ 1950 Touch Screen Driver Update. Downloads are posted on your model support page.
  4. After the driver update is complete, restart the computer.

    NOTE: Reinstalling the original driver then and applying the driver update should resolve the issue. If the issue is not resolved, service may be required. Go to Product Repair.

  5. Because the driver has been reinstalled and updated, it will be necessary to calibrate the Touch Screen .