Article ID : 00010852 / Last Modified : 05/20/2015

Error: Splashtop is not installed on your system, or the installation is incomplete. To get Internet access within seconds of starting your computer, please use the Splashtop installer to install it. when pressing the Web button.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

When you get the error Splashtop is not installed on your system, or the installation is incomplete. To get Internet access within seconds of starting your computer, please use the Splashtop installer to install it. when pressing the Web button, install or reinstall the Splashtop® Browser then perform a system recovery.

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WARNING: There is a risk of data loss. Be sure any important data has been backed up before performing a system recovery.

IMPORTANT: For model-specific information on how to use the VAIO® Recovery software to perform a system recovery, check the specifications or the supplied operations guide. Manuals are posted on your model support page.