Article ID : 00010868 / Last Modified : 03/20/2012

"An error has occurred" message comes up when signing in to the Reader™ (eBook) Library in the Apple® Mac OS® operating system.

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This error may occur if you have Internet security software that is running. If you do, try adding the Reader Library to the exclusion list. If the issue persists, temporarily uninstall the software. If the issue is resolved by uninstalling the software, contact the security software manufacturer for further assistance.