Article ID : 00031692 / Last Modified : 02/13/2018

Unable to install or uninstall the Reader (eBook) Library software.

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Follow the appropriate steps if you are experiencing any of the following problems:

  • Installing the Reader™ Library or Reader for PC software for the first time and installation does not complete.
  • Installing the Reader Library software over an existing installation and installation does not complete.
  • You receive the error: Unable to install Reader Library, please close Adobe® Digital Editions before continuing.
  • You receive the error: Windows installer has stopped working.
  • Unable to uninstall the currently installed version of the Reader Library.

NOTES:

  • The supplied software is not compatible with 64-bit versions of the Microsoft® Windows® operating system.
  • If you receive an 1125 Error during the installation process, a different procedure is available .

Installing the Reader Library software for the first time and installation does not complete:

  1. Verify that the computer meets the minimum system requirements for the software.
  2. If the computer has an antivirus software running, disable the software until installation is complete.
  3. If the computer has spyware detection software running, disable the software until installation is complete.
  4. If you are running the installation from the eSupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.

Installing the Reader Library software over an existing installation and installation does not complete:

IMPORTANT: Previous versions of the library software must be uninstalled before the Reader (eBook) Library software can be installed.

  1. Uninstall the Reader Library software by following these steps:
  2. If you have not already done so after the previous step, reinstall the Reader Library software.
  3. Test the Reader Library software to see if proper functionality has been restored.
  4. If you are still unable to install the software, continue with the rest of this procedure.
  5. Verify that the computer meets the minimum system requirements for the software.
  6. If the computer has an antivirus software running, disable the software until installation is complete.
  7. If the computer has spyware detection software running, disable the software until installation is complete.
  8. If you are running the installation from the eSupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.

You receive the error: Unable to install Reader Library, please close Adobe Digital Editions before continuing.

  1. On the keyboard of your computer, press CTRL + ALT + DELETE simultaneously to open the task manager.
  2. Once the security window displays, click Task Manager or Start Task Manager.
  3. In the Windows Task Manager window, click the Processes tab.
  4. Locate the process for Reader Library and click to select it.
  5. With the Reader Library process selected, click End Process.
  6. Run the installation again. If the issues still occurs, restart the computer and try the process again. Disconnect the Reader Digital Book from your computer (if connected).

You receive an error: Windows installer has stopped working.

  1. Click the Start button and in the Search box, type: RUN and then press ENTER on your keyboard.
  2. In the Run box, type: SERVICES.MSC
  3. Click OK.
  4. Look for the service name Windows Installer.
  5. Double Click on 'Windows Installer' service.
  6. In the Windows Installer window, click Startup type and then select Automatic.
  7. Click Apply and then click Ok.
  8. Restart the computer to apply the changes.
  9. Install the Reader Library software.

Unable to uninstall the currently installed version of the Reader Library software:

If you are having difficulty uninstalling the Reader Library software, you should rename the kinoma and Sony Corporation folders . After renaming these folders, try to uninstall the Reader Library software again.