Article ID : 00011116 / Last Modified : 09/06/2011

My voice recorder is not recognized by the computer or I get an error: Device was not installed correctly.

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Although the Digital Voice Editor (DVE) software version 3.3 is compatible with both the 32- and 64-bit versions of the Windows operating system, this model of Integrated Chip (IC) recorder (see the Products section below) is only compatible with the Windows OS 32 bit version.