Article ID : 00020572 / Last Modified : 07/23/2019

Sound Organizer does not recognize my Digital Voice Recorder.

    Check the following if your Digital Voice Recorder is not recognized by Sound Organizer:

    • Check if Sound Organizer supports your recorder. You may check this list of compatible Digital Voice Recorders with Sound Organizer .
    • Check if the destination folder name for Sound Organizer contains special characters. If so, uninstall Sound Organizer and reinstall it using an installation path that does not contain special characters.