Article ID : 00012468 / Last Modified : 05/11/2015

I cannot turn the MUTING function off on my Audio/Video (A/V) receiver.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the MUTING lamp stays lit even after you press MUTING on the remote control to turn the function off, follow these steps to resolve this issue:

IMPORTANT: If model-specific information is needed to complete any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, check the MUTING status after completing each step.

  1. Increase the volume of the A/V receiver.
  2. Power the A/V receiver off and then turn the power back on.
  3. Perform an Auto Calibration as follows:
    1. Using the supplied remote control, press the AMP MENU button.
    2. Press the UP or DOWN direction arrow Image repeatedly to select AUTO CAL.
    3. Press the + (center) button.
    4. Press the UP or DOWN direction arrow repeatedly to select A.CAL START.
    5. Press the + (center) button.
  4. Initialize the A/V receiver.

    NOTE: Once you have performed these steps, all the settings you have changed or adjusted will be reset back to the initial settings.

    1. Press the I/Q (POWER) button to power off the A/V receiver.
    2. Press and hold down the I/Q (POWER) button for five seconds.
      • CLEARING will appear in the display.
      • After a short time, CLEARED will appear and the unit will be reset back to factory settings.

If MUTING is still turned on after you have reset the A/V receiver back to factory settings, the HDMI control function will need to be turned off. Follow these steps to turn this function off:

  1. Using the supplied remote control, press the AMP MENU button.
  2. Press the DOWN arrow repeatedly to select HDMI setting.
  3. Press the + (center) button to select HDMI control setting.
  4. Select HDMI Control off.