Article ID : 00013200 / Last Modified : 08/26/2019

Unable to connect to a Wi-Fi network.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you are unable to connect to a Wi-Fi® network or receive an error when trying, refer to the information below:

    IMPORTANT:Before doing any troubleshooting, make sure that your Reader Daily Edition™ digital book has the latest firmware installed. Once installed, make sure to test your connection again before referring to the information below. Downloads are posted on your model support page.

    1. Make sure that the WIRELESS switch is set to ON and that Wi-Fi is set to On in the Wireless Controls setting.
    2. If the WIRELESS switch was set to ON, turn it off and then back on again.
    3. Refresh the Wi-Fi network manually. Under Wi-Fi Network Settings, tap Refresh Network List.


    To further troubleshoot the issue, follow the suggestions below.

    • The Reader™ Digital Book may be too far from the access point. Make sure the Reader Digital Book is within range of the access point.
    • Obstructions such as walls, metal, or concrete between the Reader Digital Book and the access point may adversely affect the connection. Try moving the Reader Digital Book to a different location.
    • There may be other equipment nearby using the 2.4 GHz frequency band. This includes devices such as cordless phones, microwave ovens, or Bluetooth® computer equipment. Try to move the equipment away or turn it off.
    • The Wi-Fi service may be temporarily unavailable or degraded. Check with the administrator of the Wi-Fi service for the status.
    • Check if any extra settings such as encryption key (WEP/WPA), fixed IP address, or proxy are required to connect to the Wi-Fi network.
    • The access point may be configured to filter or block access by MAC address. Check the MAC address in the About screen of the Settings menu , then register the MAC address with the access point to connect to the Wi-Fi network.
    • The access point may be using 152-bit encryption key. WEP of the Reader does not support 152-bit encryption key.
    • WEP key automatic recognition may not be correct. You many need to select the encryption method type of the access point manually.
    • The access point you want to use may be set to make its SSID invisible to users. In this case, the access point may not be shown on the Wi-Fi network access point list so you will need to enter the SSID manually.
    • When using the Browser application, some public Wi-Fi access points require you to enter a user ID and password by using the Internet browser. Check with the public Wi-Fi service you intend to connect to for more information.
    • The access point of the Wi-Fi network may be using a security protection system not supported by your Reader Digital Book. Consult with the administrator of the network.
    • The Wi-Fi network settings of the access point may not be correct. Adjust the settings as described in the manual for the access point or information provided by the administrator of the Wi-Fi network.