Article ID : 00013240 / Last Modified : 07/03/2019

Can't get a GPS signal or waiting for a GPS signal appears in the display

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Check the following if you have no GPS signal or if you get a Waiting for a valid GPS signal... or The GPS signal was lost... message.

  • Find a clear view of the sky.
    • Your device must be outdoors to locate your current position.
    • Try repositioning your device in your car. Ideally, position it at the lowest possible point with a direct view of the windshield.
  • If your car has windows made of heat-absorbing glass, it may be hard for the GPS signal to pass through.
    • Mount the GPS antenna in an area where there is no heat-absorbing glass.