Article ID : 00013646 / Last Modified : 01/27/2011

Error: WinDVD information service is not yet ready. Please try again.

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This error can occur if a service required by the WinDVD® software has been stopped or is not configured to start automatically when the operating system starts. Image

Follow this procedure to start the service, and to configure it to start automatically.

  1. Click the Start button, and in the Search field, type Services.msc.
  2. Press the ENTER key.

    NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, click Continue or click Yes.

  3. In the Services window, in the right pane, under Name, click to select the Protexis Licensing V2 service.
  4. On the menu bar, click Action.
  5. On the Action menu, click Properties.
  6. In the Protexis Licensing V2 Properties window, next to Startup type, click the down arrow, then click to select Automatic. Image

    NOTE: Other available options are Automatic (Delayed Start), Manual, and Disabled.

  7. Click the Apply button.
  8. If the Server status: shows Stopped, click the Start button to start the service.
  9. Click the OK button.
  10. In the Services window, click the X in the upper right corner to close the window.