Article ID : 00014304 / Last Modified : 10/14/2018

Will the Battery Pack Always Charge When the Camera Is Connected to a Computer or AC Adaptor?

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The battery pack will only charge if you turn off your camera and connect it to a computer, or to an AC adaptor, using the USB cable. If you turn the camera on, it will not charge.

  • If your camera has a built-in USB cable, use it for charging.

    Built-in USB

  • Not all cameras are supplied with an AC adaptor. Check your manual for model-specific information. Manuals are posted on your model support page.