Article ID : 00014716 / Last Modified : 10/01/2018

The Battery Doesn't Charge

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check the Battery

  • Make sure to insert the battery in the right direction.

    battery must be inserted properly

  • If CHARGE/Charge lamp flashes or doesn't light up, the terminal may be dirty or there's an issue with the battery. Wipe off the dirty terminal with a dry cloth, then charge the battery again.

    Note:

    • Don't touch the battery terminal with your hands or any metal objects.
    • Below is an example of dirty terminal for N, D, T, R, K, X, G series battery.

      camera battery dirty terminal

      A. There are fingerprints on the terminal.
      B. There are objects that stick to the terminal.
      C. Example of a clean terminal.
    • For H,V,W, M series battery, wipe off any foreign objects or dirt between the charging pins.

      charging pins

  • Use a compatible battery, AC adapter, USB cable, and battery charger. Third party accessories aren't guaranteed to work properly.

    Note: To check the compatible batteries for your device, visit Accessories Compatibility Information and follow the steps below:

    1. Select the category of your device under Product Category.
    2. Select the model number under Product Name.
    3. Click on Power and select Battery/Power to display the compatible batteries for your device.

  • If you don't use the camera for a long period of time, the CHARGE/Charge lamp may flash. To fix this, remove and reinsert the battery, then charge again.
  • The battery may not charge if the temperature is high just after a long shoot, or the ambient temperature is out of the range from 50°F to 86°F (10°C to 30°C).

    Note: For further details, check the device's manual. Manuals are posted on your model support page.

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