Article ID : 00015214 / Last Modified : 05/07/2014

I only get 480p video signals through the HDMI connection.

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IMPORTANT: The steps for this issue may vary depending on your model. For model-specific information, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

If you get no other video signals from the HDMI® output aside from the 480p signal of the Blu-ray Disc® player, Blu-ray Disc home theater system or Network Media player, perform the following procedure:

  1. Check to see if the Easy Setup has been performed. If not, please follow these steps:
    1. Using the supplied remote control, press the HOME button.
    2. Select Setup.
    3. Select Easy Setup and make the basic settings on the player.
  2. Verify if the Output Video format is set to HDMI.
  3. Set the resolution to 720p or higher to enjoy HD images.