Article ID : 00015412 / Last Modified : 09/06/2013

Touchpad buttons are not working properly.

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NOTE:  Some VAIO® notebooks include a feature that allows disabling of the touchpad by pressing the Fn+F1 buttons on the built-in keyboard. Try holding down the Fn key and press the F1 key to see if the touchpad is re-enabled.

  1. Remove any media from the optical disc drive.
  2. Shut down the computer.
  3. Disconnect all peripherals, including external USB or wireless mouse and keyboard.
  4. Restart the computer in Safe Mode .
  5. Verify if the right and left touchpad buttons function correctly.
  6. If Touchpad button(s) do not function properly, document which button is not working.

If you have completed all of the steps and the issue is not resolved, service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.