The lens cover won't open if the camera's date and time isn't set. Set the date and time and perform a power cycle on the camera.
Follow the steps below to perform a power cycle on the camera:
- Power off the camera.
- Remove the batteries and let it sit for a full minute.
- Re-insert the batteries.
- Power on the camera.
If the issue still occurs after following the steps above, your device may need repair.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.
Other Possible Causes
- Water damage
- Sand or any foreign object inside the lens.
- Lens is deformed because of accidental drop, or excessive weight and pressure introduced to the lens.