Article ID : 00017342 / Last Modified : 05/04/2021

Error: USB is drawing too much current

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If this error appears on your TV screen, follow these steps to resolve the issue:

    1. Disconnect the USB device and Mobile High-Definition Link (MHL™) devices from your TV.
    2. Reconnect the USB device to your TV.
      • Make sure that you don't connect the USB device to a USB Hub.
      • Try to connect the USB device to a different USB port.
    3. Use an external power supply, such as a phone charger, if you're using a Hard Disk Drive (HDD).
    4. If the issue still occurs then power reset or restart your TV.

      Power Reset

      Note: Skip this step if your TV power cord is inaccessible.

      • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

      Restart

      Select the method depending on your TV.

      • Restart the TV with the supplied remote control:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Restart the using the menu. On the remote:
        • Press (Quick Settings)SettingsSystemRestartRestart
        • Press HOMESettingsAboutRestartRestart
        • Press HOMESettingsDevice PreferencesAboutRestartRestart

      Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

    If the error still appears after you reset your TV, the USB device maybe damaged. Try a different USB device.