Article ID : 00018134 / Last Modified : 08/16/2015

How to do a Factory data reset.

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  1. Press the Home button.
  2. Tap Apps.
  3. From the list of Apps, locate and then tap Settings.
  4. In the Settings screen, tap Privacy.
  5. In the Privacy settings screen, tap Factory data reset.

    NOTE:  If you want to erase data such as images or music from the internal storage, then you should select the Erase USB storage option.

    WARNING: Data loss will occur when you select this option.

  6. Tap Reset device.
  7. Next tap Erase everything.