See if the message disappears after completing each step. Check your manual for model-specific information. Manuals are posted on your model support page.
- Make sure to format or initialize your device using the Format or Initialize function built into your device and not on your computer.
WARNING! There is a risk of data loss. Formatting the built-in flash memory of the device will erase all stored data and settings. Make sure to back up all your data to your computer or other device prior to formatting.
- Press the RESET or RESTART button with a small object such as paper clip to reset your device.
- If you are using AC power, unplug it from the wall for 30 seconds, and then plug it back in.
- If your device still doesn't work, remove the power source or power off your device for 30 minutes.
If the issue still occurs, repair may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.