Article ID : 00018484 / Last Modified : 04/11/2017

A USB Memory Device Formatted on a Computer Isn't Recognized

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Issue

My Blu-ray Disc™ player or A/V receiver doesn't recognize a USB memory device formatted on a computer.

Solution

On your computer, check if the USB memory device is formatted in File Allocation Table (FAT32) file system or New Technology File System (NTFS). Your device only recognizes a USB memory formatted as FAT32 or NTFS.

Note: Blu-ray Disc players and A/V receivers manufactured in 2015 also support Extended File Allocation Table (exFAT) format.