Article ID : 00011860 / Last Modified : 06/15/2016

Unable to install a system software update that was copied to a USB memory device.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

To resolve the issue, check the following:

NOTE: Error: No USB Memory is connected. may appear.

  • If the unzipped file downloaded from the Sony® web site is extracted to a blank USB memory device that has been formatted in a FAT32 format.

    NOTE: For information about formatting your USB drive to a FAT32 standard, contact the device manufacturer.

  • If the USB memory device is properly connected or if it is compatible with the Blu-ray Disc player.