Article ID : 00019742 / Last Modified : 08/17/2015

Error: No Playable Data occurs or I am unable to see video when playing back a video file from a USB drive.

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Make sure the file you are trying to playback meets the supported file format of the car stereo. Some files may not play back due to file variations. Copy-protected ACC-LC files are not supported. MPEG-4 files must be Simple Profile.

NOTE: MPEG-4 Advanced Simple Profile and H.264 files are not supported.

MPEG-4 files meeting the following requirements can be played. Playback is not guaranteed for all MPEG-4 files meeting the requirements.

  • Profile: MPEG-4 Simple profile
  • Bit rate: Max. 7Mbps on USB FS. 10 Mbps on DVD. 7 Mbps on CD
  • Frame rate: Max. 30 fps
  • Image size: Max. 720 x 480 pixels
  • Audio: Max. 320 kbps (AAC-LC)
  • File extension: .mp4

You can use these steps to determine if the MPEG-4 video file is NOT Simple Profile:

  1. Open the video file using Apple® QuickTime® ( http://www.apple.com/quicktime/download/ )
  2. From the menu, click Window and then click Show Movie Inspector.
  3. Check under FORMAT for either of these:
    • H.264
    • Advanced Simple Profile (or ASP)
    Image

    If either of those formats appear, the MPEG-4 video is NOT Simple Profile.