Article ID : 00021418 / Last Modified : 03/29/2019

The tablet volume stays muted even when I have moved the volume control slider all the way up.

    If you press the tablet Volume - (Minus) button to completely lower the tablet volume, you will completely mute the tablet. Image

    NOTE: Muting the tablet volume in this manner will also mute the Notification sounds. Image

    You will find that while in this muted state, moving the touch-screen slider button will not affect the volume levels. Image

    To take the tablet out of this muted state and allow the touch-screen slider buttons to again function to adjust the volume, press the Volume +(Plus) button twice. Image

    Once the tablet is out of the muted state, you will again be able to use the touch-screen slider to adjust the volume levels.