Article ID : 00021218 / Last Modified : 05/27/2013

How to initiate a forced External Data Reset (Android Reset) procedure.

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Follow these steps to initiate a forced External Data Reset (Android Reset) procedure.

IMPORTANT:

  • Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.
  • Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet.
  1. Press and hold the Power button.
  2. At the Power off prompt, tap OK. Image

    IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off.

  3. With the tablet completely off, press and hold the Volume Up (+) button for at least 3 seconds, and while continuing to hold that button, press the Power for one second and then release.

    NOTE:  Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.

  4. In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option. Image
  5. Quickly press the Power button.
  6. In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option. Image
  7. Quickly press the Power button.

Follow these steps to initiate a forced External Data Reset (Android Reset) procedure.

IMPORTANT:

  • Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.
  • Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet.
  1. Press and hold the Power button.
  2. At the Power off prompt, tap OK. Image

    IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off.

  3. With the tablet completely off, press and hold the Volume Up (+) button, and while continuing to hold that button, press and hold the Power for several seconds.
  4. Once the Sony logo appears, let go of the Power button.

    NOTE:  Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.

  5. In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option. Image
  6. Quickly press the Power button.
  7. In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option. Image
  8. Quickly press the Power button.