Article ID : 00022110 / Last Modified : 04/22/2015

The webcam is not working or not detected in the operating system.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps to troubleshoot a webcam that is not working or not detected in the operating system.

IMPORTANT: Before beginning this procedure, download and install all available driver, system and application updates. Downloads are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, restart the computer and check the webcam status after completing each step.

  1. Disconnect any external devices (including external webcams) and for notebook computers, remove the computer from any docking station (if connected).
  2. Set the Camera app to allow the use of the built in webcam  and microphone.
  3. Make sure the Visual Communication Camera device is selected within the settings of the software you are trying to use (Skype™, Google Talk™, etc.).
  4. Enable all USB composite devices  under USB controller category in the Device Manager.
  5. Uninstall & reinstall all USB composite devices  under the USB controller category in the Device Manager.
  6. Uninstall & reinstall all USB Host Controller devices  under the USB controller category in the Device Manager.
  7. Perform a System Restore procedure  to return the computer to an earlier date when the webcam was operating correctly.
  8. Perform a complete system recovery.