Follow these steps to troubleshoot why the battery is not being detected.
NOTE: Because each of these steps represents a possible solution to this problem, check the battery status after finishing each step.
- Turn off the notebook.
- Remove the AC adapter and battery.
- Connect the AC adapter and power on the notebook.
- Download and install all available updates for the computer. Downloads are posted on your model support page.
- Shut down the notebook and connect the battery pack.
- Power on the notebook.
- Disable the ISB utility.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.