Article ID : 00022588 / Last Modified : 01/04/2017

The CD Player platter does not spin or displays Table Error.

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Follow this procedure when the platter of a CD Changer does not spin or displays Table Error.

IMPORTANT: If model-specific information is required to complete a step, check the product manual of the CD Changer. Manuals are posted on your model support page.

  1. Open the door to the unit.
  2. Press the center button in the Jog Dial , and attempt to remove all the CD's in the unit.

    jog dial


    • Verify that all the discs that were installed in the unit are removed. If all the discs do not come out, the unit will need service.
    • If the player is not operating correctly, reinstalling CDs may damage the CDs.
  3. Attempt to rotate the platter with all discs removed. If the platter rotates, install a few discs to verify operation.
  4. If the platter does not spin when the unit is empty, service will be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.