Article ID : 00023866 / Last Modified : 01/19/2018

The Camera Doesn't Recognize the Memory Card

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Select the appropriate error message and then follow the steps to resolve the issue.

Note: The error message may vary. Check the camera manual for model-specific information. Manuals are posted on your model support page.

The camera shows Reinsert the memory card, NO MEMORY CARD, MEMORY CARD ERROR, or C:13:xx ERROR.

The error message Memory card locked is on the camera display.

The Action Cam displays the error RCVER, MEDIA, a line of dashes (--------), PRO or WAIT.

Other troubleshooting steps

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Related Info

Can Data or Images Erased from a Memory Card Be Recovered?